Brisbane City Council is committed to providing world-class public transport and investing in a transport network to suit the Brisbane lifestyle – that’s why we are progressing our Ferry Network community engagement.

Council is undertaking citywide community engagement to understand the community’s experiences and views using Brisbane’s CityCat, CityHopper and Cross River Ferry services to ensure they are effectively meeting the community’s needs.

About the community engagement

Council understands the travel needs of Brisbane’s residents, visitors and commuters are ever changing and is undertaking community engagement to better understand the community’s views and experiences using Brisbane’s ferry services, including CityCatCityHopper and Cross River Ferry services.

As part of this community engagement, Council is inviting Brisbane residents, visitors and commuters to share how, why, when and where they use these services, as well as the kinds of services that could be of benefit to the community. Council will use this information to identify what changes could be considered to better meet the community’s public transport needs.

In considering any service improvements, Council will look at opportunities to improve the integration between the ferry services, other public and active transport options and the best available transfer locations for customers.

The review will include:

  • opportunities to improve the ferry network including route paths and service frequencies to ensure best possible alignment to user need and demand.
  • scheduling activities to optimise the timetable design to ensure outcomes are as customer focussed and efficient as possible
  • evaluation of existing transport options and how transfer opportunities are utilised to ensure they remain as seamless and customer focused as possible.

The review will not include:

  • changes to infrastructure including ferry terminals, vessels, road networks or parking facilities
  • the public transport fare structure, which is the responsibility of TransLink.
  • aspects of public transport routes that have impacts outside the Brisbane ferry network will not be considered as part of this project.

Have your say

Council would like to hear about how you currently use ferry services and any suggestions you may have to improve Brisbane’s ferry network. This consultation is open to all Brisbane residents, visitors and commuters. Have your say and tell us what you think.

You can have your say online from 12-30 July and again from 30 August-17 September or attend a drop-in feedback session.

Drop-in feedback sessions

Drop-in feedback sessions for Ferry Network
Date Time Location
17 July 2021 10.30am-12noon Bulimba Library
17 July 2021 3.30-5pm Brisbane Square Library
20 July 2021 4-5.30pm East Brisbane Croquet Club
21 July 2021 4.30-6pm New Farm Library
22 July 2021 5-6.30pm Toowong Library 
24 July 2021 10.30am-12noon Kurilpa Hall
24 July 2021 2.30-4pm Hamilton Hall
27 July 2021 4-5.30pm Regatta Ferry Terminal
4 September 2021 10.30am-12noon Bulimba Library
5 September 2021 11.30am-1pm Brisbane Square Library
7 September 2021 4-5.30pm East Brisbane Croquet Club
8 September 2021 4-5.30pm New Farm Library
9 September 2021 5-6.30pm Toowong Library
11 September 2021 10.30am-12noon Kurilpa Hall
11 September 2021 2.30-4pm Northshore Ferry Terminal
15 September 2021 4-5.30pm Regatta Ferry Terminal

Next steps

Council will review the feedback provided to identify any opportunities to improve the CityCat, CityHopper and Cross River Ferry services. Any suggestions for service improvements or changes that may emerge from this community engagement will be subject to funding and will be assessed according to community need and demand.

We’re always investing in public transport – have a look at this link for more information –