Call Centre 1.3 Million Enquiries

Council call centre assists in 1.3M enquiries in 2016 Brisbane City Council received more than 1.3 million enquiries through its 24/7 Contact Centre in 2016, with thousands of calls, SMS, website and social media enquiries relating to pets, wheelie bins, and rates. Lord Mayor Graham Quirk said Council’s one-stop-shop Contact Centre handled a range of [...]